Booking Holdings 2021 Sustainability Report

Preserving a world worth experiencing

Booking Holdings is the world’s leading provider of online travel and related services across more than 220 countries and territories through six primary consumer-facing brands:,, Priceline, Agoda, KAYAK and OpenTable. Their online platforms connect consumers with travel service providers around the world — as well as other services such as travel-related insurance products and restaurant management services. The company’s 2021 Sustainability Report highlights their sustainability framework and progress made thus far.

In 2021, surveyed 29,000 travelers about sustainable travel.


In 2021, surveyed 3,390 accommodation providers about sustainable travel and found that 82% of partners we surveyed think sustainability is an important topic.


Agoda’s 2021 Sustainable Travel Survey states the top three additional measures needed to make travel more sustainable are: easy identification of sustainable eco-friendly travel options, limited use of single-use plastics, and financial incentives for accommodation providers that maximize energy efficiencies.


Recycling is the biggest concern for travelers at home, and excess waste while away from home. 81% of travelers surveyed say they want to stay in sustainable accommodations.


Across their brands, the company has created useful tools and guides that enhance experiences and include information about the environmental impact of customers’ travel options.


In 2021, KAYAK launched several new sustainable travel awareness initiatives, including the addition of a Most Sustainable Airlines category to its annual KAYAK Travel Awards 2021 in partnership with Atmosfair.


In 2022, plans to further increase transparency around sustainable travel options across flights and ground transportation and is exploring the ability to sort flights by carbon footprint and offering electric or hybrid car rentals.


In 2021, the Travel Sustainable Program launched its program’s flagship initiative: the Travel Sustainable badge for accommodations. The badge facilitates an impact-driven roadmap for partners to improve their sustainability practices and is also a cost-free recognition of a property's current sustainability efforts.


They have already awarded the badge to 76,470 partners as of the end of 2021, and plan to expand it in 2022 by defining the framework for flights, car rentals, and taxis. The eventual hope is to launch the program badge across all relevant Booking Holdings brands by 2023.


Agoda was recognized for its contribution to the environment through carbon sequestration with a Climate Action Award during the Sustainable Wellness Destination Climate forum, hosted by FeedUp@UN and the Agricultural and Food Marketing Association for Asia and the Pacific.


In 2021, worked closely with other Travalyst partners (a nonprofit organization that is convening a global alliance of leading travel and tourism service providers) to unify its framework for sustainability.


Booking Holdings has reduced their scope 1 and scope 2 emissions by 92% from the 2019 baseline. By the end of 2030, the company aims to reduce their scope 1 and 2 emissions by 95%.


The reduction thus far has been primarily due to a 2021 transition to 100% renewable electricity across the enterprise through the purchase of unbundled energy attribute certificates (EACs) that matched their total electricity consumption for the year (of which 92% is compliant with the RE100 market boundary criteria).


The company’s scope 3 emissions generated within their supply chain account for 99% of their total footprint.


In 2021, Booking Holdings expanded their scope 3 emissions by adding Employee Commuting and Purchased Goods and Services to the existing Business Travel category.


They set a target reduction of 50% in scope 3 carbon emissions by 2030, and key reduction initiatives include: business travel, employee commuting, and purchased goods and services purchased.


The company has four carbon offset projects located across Zimbabwe, Argentina, Indonesia, and Canada.


Under the electronic recycling program, out-of-use equipment is refurbished and resold or dismantled for recycling. In 2021, and Agoda collectively diverted more than 8,500 units of electronic equipment for recycling.


Together with the World Wide Fund for Nature, Agoda planted 5,000 trees on behalf of Agoda’s Gold Circle Award winners, an awards program that recognizes property partners who have distinguished themselves with superior service and guest reviews.


As an exclusive incentive for vaccinated travelers, Agoda donated $10 per booking for a total of $20,000 towards WWF-Philippines' whale shark and habitat conservation programs.


of travelers say they want to stay in sustainable accommodations


travel provider partners have been awarded the Travel Sustainable badge

We made important strides throughout 2021, focusing not only on helping the travel industry continue to recover, but also working to make travel more sustainable.

Glenn Fogel

CEO and President of Booking Holdings

From climate change to animal welfare, Booker is working to create a more sustainable travel future that amplifies the benefits of tourism and mitigates the negative impacts — and ultimately makes certain the planet, its people, communities, habitats, and wildlife can thrive today and into the future.


Through product innovation, travel provider partner support, and industry collaboration, Booking Holdings and their brands have committed to (and made progress towards) making sustainable travel and education easier for millions of customers worldwide.



reduction in scope 1 and 2 emissions from the 2019 baseline


units of electronic equipment diverted for recycling

As a company, we believe Sustainability is multifaceted, and we have evolved from a more traditional corporate citizenship approach to embracing a shared-value sustainability framework.

Glenn Fogel

CEO and President of Booking Holdings